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For Colligso TextIn, mobile opt-in is enabled by default. When a customer's mobile number is added on a customer management module in merchant's account of any partner platform (Clover, Poynt, Square, Shopify, Vend, etc.) or via integration (Zapier, Make, AppyPie, etc.), TextIn sends a text message asking the customer to FOLLOW the merchant's business. We call this the Mobile Opt-in protocol. There are many advantages of this approach.
There may be cases where merchant may not want to send such a message for various reasons such as: merchant has already captured customer's permission in writing previously before switching to TextIn or merchant has captured permissions by some other means such as web forms, hand-written forms, written note, etc.
Merchant should follow the following steps to turn off the mobile opt-in messages. We would once again encourage you to check out the best practices for opt-in and opt-out for text messaging before you turn off mobile-optin.
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