Customer

Customer import

• How can I ask my customers to subscribe for text marketing?
• How can my customer unsubscribe from our marketing communication?
• Import customer data
• Connect Colligso TextIn to hundreds of other apps via Zapier
• How can I add customers?
• Connect Colligso TextIn to hundreds of other apps via Appy Pie Connect
• Connect Colligso TextIn to hundreds of other apps via Make (fka Integromat) 🎞️
• Create customers in Colligso TextIn from new spreadsheet row imports in EasyCSV
• Customer has sent data erasure request, how can we remove customer's data from our account?
• Best practices for opt-in and opt-out for text messaging 🎞️

Conversation

Conversational capability related articles

• Can I send text messages to my customer?
• What if customer sends text to my business SMS number or calls to that number?

Billing

Billing related articles

• Where can I find plans?
• How safe are my payment credentials with Colligso?
• Set Payment Method 🎞️
• Why is there a lock icon next to campaigns I want to use?
• How can I subscribe to a new plan?
• Saving card on file with Colligso for Square

Email Engagement

Email-based customer engagement

• I can create and update campaigns but cannot activate them
• How can I change content of email template for "thank you" campaign?
• How can I upload HTML templates to my account?
• Connect Colligso MailIn to hundreds of other apps via Zapier
• Send email to customers 🎞️

Calendar

Calendar-based scheduling of campaigns

• What types of calendars are supported for restaurant calendar campaigns?
• How often customers are notified using calendar-driven schedule?
• Can you provide examples of days on some popular calendars you have?

Text Engagement

Text-based customer engagement

• Where can I find my SMS number? 🎞️
• How can I ask my customers to subscribe for text marketing?
• What are terms of service for Text marketing?
• How can we ask customers to provide their mobile# for text campaigns?
• How does the Android tablet work? 🎞️
• Send text (SMS) message to all your customers who have opted in 🎞️
• I can create and update campaigns but cannot activate them
• What are your tablet's specifications?
• Connect Colligso TextIn to hundreds of other apps via Zapier
• What actions are supported by Colligso TextIn app?
• Why Text campaign does not send any messages?
• How can I correct the phone number in the text footer?
• Which customer segment should I use to target non-marketing text messages like alerts and announcements?
• Can I target text campaigns to customers based on their spending behavior?
• How can I find customer segments based on spending limits?
• Are spending behavior based customer segments available when I sign up from your website?
• Connect Colligso TextIn to hundreds of other apps via Appy Pie Connect
• Connect Colligso TextIn to hundreds of other apps via Make (fka Integromat) 🎞️
• How can I find out how many SMS message segments my campaign is using?
• How can I shorten a link to add to my text message?
• How can I add landing page link in text message?
• Are there any additional charges for sending media in Text campaign?
• How can I add customer's mobile number to order on Poynt terminal?
• Create customers in Colligso TextIn from new spreadsheet row imports in EasyCSV
• Integrate Oracle GloriaFood with Colligso
• Where can I find pricing for Colligso TextIn on Vend?
• Configure Cisco Meraki Go WiFi to use Colligso's Captive Portal
• Configure Ubiquiti Networks UniFi WiFI Access Points to use Colligso's Captive Portal for guest WiFi
• Configure Colligso WiFi Captive Portal for Aruba InstantOn
• How can I notify or page a customer when order is ready using Clover?
• How can I enable order notification? 🎞️
• Enable picture messaging on my account
• What is SMS Message Segment and how is it calculated?
• What are the size limits and image file restrictions for picture messaging?
• Does Colligso charge for incoming text message?
• What if customer sends text to my business SMS number or calls to that number?
• Does Colligso charge for voicemail left by my customer?
• How can I turn off mobile opt-in of TextIn?
• How can I ask customers to FOLLOW my business on Square?
• Which keywords are supported for opt-in/ subscription?
• Send text (SMS) message to a group of customers only 🎞️
• Can I create an audience (group) for text (SMS) messaging (using a hashtag or keyword)? 🎞️
• Change mobile opt-in messages
• Best practices for opt-in and opt-out for text messaging 🎞️
• Which keywords are supported for opt-out/ unsubscribe?
• Text messaging content guidelines
• Maximize Performance & Credibility for Text Messaging Campaigns with 10DLC
• Toll-Free number messaging restrictions
• Register brand and text campaign with the Campaign Registry (TCR) using Colligso

WiFi Engagement

WiFi-based customer engagement

• Why should I not keep WiFi free for guests?
• Does free guest WiFi increase sales?
• Does guest WiFi really increase customer engagement?
• Can I have WiFi splash page with my brand logo?
• Does SpotIn provide Internet broadband connection?
• What are WiFi terms of service?
• Connect Colligso SpotIn to hundreds of other apps via Zapier
• Build custom audience on Instagram using Colligso SpotIn
• Configure Cisco Meraki Go WiFi to use Colligso's Captive Portal
• Add WiFi access point to your Colligso account
• Configure Ubiquiti Networks UniFi WiFI Access Points to use Colligso's Captive Portal for guest WiFi
• What is Walled Garden configuration for Colligso Captive Portal?
• Add WiFi network controller to Colligso
• Configure Colligso with Datto WiFi access points?
• Configure Colligso WiFi Captive Portal for Aruba InstantOn

Mobile Wallet Engagement

Mobile Wallet based customer engagement

• I have signed up for WalletIn. Can you help what I need to do? 🎞️
• How can I create Pass campaigns? 🎞️
• Connect Colligso WalletIn to hundreds of apps via Zapier
• How can my customers download their passes?
• Notify customers with a Pass update in Apple Pay/ Google Pay 🎞️

FAQ

Frequently Asked Questions

• Where can I find my SMS number? 🎞️
• After completing app installation, I am now on Sign In page. Which password should I use?
• I have "Connected" my account with your app on Clover, what is next?
• How can I ask customers to FOLLOW my business on Clover?
• How can I customize payment receipts on Clover with instructions to follow my business?
• What is remarketing?
• Do I have to install any software?
• Does free guest WiFi increase sales?
• Does guest WiFi really increase customer engagement?
• Can I have WiFi splash page with my brand logo?
• Does SpotIn provide Internet broadband connection?
• How can I ask my customers to subscribe for text marketing?
• Which Colligso apps are available on Clover point of sale?
• Does Colligso app recognize customers added using Clover's Customers App?
• I have many stores, do I have to sign up for each?
• Where can I find plans?
• Where is your privacy policy?
• Does Colligso follow CAN-SPAM guidelines?
• Does Colligso follow TCPA guidelines?
• How can we ask customers to provide their mobile# for text campaigns?
• How does the Android tablet work? 🎞️
• How can customers find out about my site (store) offers?
• Where is my store's landing page?
• How can I change content of email template for "thank you" campaign?
• How can I change my password?
• What are your tablet's specifications?
• How can I terminate (cancel) my account?
• How can I stop service on one location?
• How can I connect my Colligso account with Zapier?
• What actions are supported by Colligso TextIn app?
• How can I know that my Zap is working?
• I cannot edit my campaign. An alert appears instead. What should I do?
• How can I correct the phone number in the text footer?
• Can I send text messages to my customer?
• Which customer segment(s) should I use while targeting my campaign?
• Send email to customers 🎞️
• How can I create Pass campaigns? 🎞️
• What is Account User Role?
• Can I create separate users for my staff or marketing agency personnel?
• How can I select customer segments to target for my campaign?
• How can I create landing page campaign?
• How can I use Colligso app on Make (Integromat)?
• Why are my Total Customers still 0 even if I have many customers?
• How can I add customers?
• Are there any additional charges for sending media in Text campaign?
• How can I add customer's mobile number to order on Poynt terminal?
• How can my customers download their passes?
• Create customers in Colligso TextIn from new spreadsheet row imports in EasyCSV
• How can I notify customer about order fulfilled?
• What data does Colligso retrieve from my Vend account?
• How can I enable checkbox on the receipt dialog to obtain marketing related messaging on Clover?
• Customer has sent data erasure request, how can we remove customer's data from our account?
• Enable picture messaging on my account
• I just installed your app, I am not able to sign in.
• How can I change logo and logo text for a Pass template?
• How does the "we miss you" campaign work?

Privacy

Privacy related articles

• Where is your privacy policy?
• What are WiFi terms of service?
• What are terms of service for Text marketing?
• How can my customer unsubscribe from our marketing communication?
• Do you sell my customer data to 3rd parties?
• Are you capturing customer information with permission?
• Does Colligso follow CAN-SPAM guidelines?
• Does Colligso follow TCPA guidelines?

Point of sale

Integration with point of sale

• I have "Connected" my account with your app on Clover, what is next?
• How can I ask customers to FOLLOW my business on Clover?
• How can I customize payment receipts on Clover with instructions to follow my business?
• How can I ask my customers to subscribe for text marketing?
• Which Colligso apps are available on Clover point of sale?
• Does Colligso app recognize customers added using Clover's Customers App?
• How can I add customer's mobile number to order on Poynt terminal?
• How to enable and customize payment receipt on Poynt terminal?
• How can I notify customer about order fulfilled?
• Integrate Oracle GloriaFood with Colligso
• How can I notify or page a customer when order is ready using Clover?
• How can I uninstall your app on Clover? 🎞️
• How can I uninstall your app on Poynt terminal?
• How can I enable checkbox on the receipt dialog to obtain marketing related messaging on Clover?
• Saving card on file with Colligso for Square
• How can I notify or page a customer when order is ready using Square? 🎞️
• How can I ask customers to FOLLOW my business on Square?
• I just installed your app, I am not able to sign in.
• How can I notify or page a customer when order is ready using GoDaddy Poynt?

Landing Page

Landing Page Campaigns and related articles

• How can customers find out about my site (store) offers?
• Where is my store's landing page?
• How can I create landing page campaign?
• How can I add landing page link in text message?
• Configure Cisco Meraki Go WiFi to use Colligso's Captive Portal

Order

Order notification

• How can I notify customer about order fulfilled?
• How can I notify or page a customer when order is ready using Clover?
• How can I notify or page a customer when order is ready using Square? 🎞️
• How can I notify or page a customer when order is ready using GoDaddy Poynt?

General

• What is remarketing?
• Why should I do any remarketing?
• Do I have to install any software?
• Does free guest WiFi increase sales?
• Does SpotIn provide Internet broadband connection?
• I have many stores, do I have to sign up for each?
• Where can I find plans?
• How safe are my payment credentials with Colligso?
• What are WiFi terms of service?
• What are terms of service for Text marketing?
• How can my customer unsubscribe from our marketing communication?
• Do you sell my customer data to 3rd parties?
• Are you capturing customer information with permission?
• Reporting Metrics 🎞️
• How can I change my password?
• Import customer data
• Where should I update business settings? 🎞️
• Where should I update branding, logo, etc.? 🎞️
• What is the All site?
• How can I connect my Colligso account with Zapier?
• Can I create customer segments based on their spend?
• How can I change my subscription?
• Associate device with site in Colligso
• What is Walled Garden configuration for Colligso Captive Portal?

Marketing

• What is remarketing?
• What is hyperlocal?
• Why should I do any remarketing?
• Why should I not keep WiFi free for guests?
• Does free guest WiFi increase sales?
• Does guest WiFi really increase customer engagement?
• Can I have WiFi splash page with my brand logo?
• What are default spending ranges for spend based segments, can I change those?
• Can I create customer segments based on their spend?
• Build custom audience on Instagram using Colligso SpotIn

Reporting

• Reporting Metrics 🎞️
• Where can I find information on numbers reported by email?