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Text Campaign Use Cases

Colligso supports many use cases for text-based (SMS) customer engagement. These use cases are automatically determined at the time of campaign registration based on the type of brand (charity, private company, sole proprietor, etc.) registering the campaign and the type of campaign (opt-in, order notification, text hashtag campaign, text marketing, etc.) being registered.

For Text campaigns, Colligso uses Mixed as the main use case with Customer Care and Marketing as additional sub use cases. 

 

USE CASE

 

DESCRIPTION

 

Account Notifications

 

Standard notifications for account holders, relating to and being about an account

 

Customer Care

 

All customer care interaction, including but not limited to account management and customer support

 

Delivery Notifications

 


Notification about the status of the delivery of a product or service

 

Low Volume Mixed

 

For Brands that have multiple use cases and only need very low messaging throughput. Examples include: test or demo accounts, small businesses (single Doctor's office, single Pizza shop etc)

 

Marketing

 

Any communication that includes marketing and/or promotional content

 

Mixed

 

Any messaging campaign containing 2 to 5 standard uses cases.

 

Charity

 

Communications from a registered charity aimed at providing help and raising money for those in need. 501c3 Tax-Exempt Organizations only. 

 

Sole Proprietor

 

Limited to entities without a EIN / Tax ID, requires separate contract. 

 

 

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