For Colligso TextIn, mobile opt-in is enabled by default. When a customer's mobile number is added on a customer management module in merchant's account of any partner platform (Clover, Poynt, Square, Shopify, Vend, etc.) or via integration (Zapier, Make, AppyPie, etc.), TextIn sends a text message asking the customer to FOLLOW the merchant's business. Customer can opt-in or opt-out by responding to this message. We call this the Mobile Opt-in protocol. There are many advantages of this approach.
Refer to best practices for opt-in and opt-out for text messaging 🎞️ for more details on this topic.
TextIn pre-configures messages for the mobile opt-in protocol. These are crafted such that they convey the message to the recipient precisely and succinctly regardless of the merchant type. However, you can change these messages as well.
Follow the steps described below to change the messages.
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